describes how your personal information is collected, used, and shared when you
visit or make a purchase from www.flightclub.tv (the “Site”).
This policy is based on
the terms used by the European legislator for the adoption of the General Data
Protection Regulation (GDPR).
The processing of personal
data, such as name, address, e-mail address, or telephone number shall always
be in line with the GDPR and in accordance with the country-specific data
protection regulations applicable to Flight Club Limited.
We may update this
our practices or for other operational, legal or regulatory reasons.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect
certain information about your device, including information about your web
browser, IP address, time zone, and some of the cookies that are installed on
your device. Additionally, as you browse the Site, we collect information about
the individual web pages or products that you view, what websites or search
terms referred you to the Site, and information about how you interact with the
Site. We refer to this automatically-collected information as “Device
We collect Device Information using the following
“Cookies” are data files that are placed on your
device or computer and often include an anonymous unique identifier. For more
information about cookies, and how to disable cookies, visit
“Log files” track actions occurring on the Site,
and collect data including your IP address, browser type, Internet service
provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are
electronic files used to record information about how you browse the Site.
Additionally when you send us an inquiry, make a
booking or a purchase or attempt to make a purchase through the Site, we
collect certain information from you, including your name, billing address,
shipping address, payment information (including credit card numbers), email
address, and phone number. We may also receive information about you from an
authorized Flight Club Ltd. reseller who has made a contract with you about a
purchase or a purchase attempt for one of our products. We refer to this
information as “Order Information.”
When we talk about “Personal Information” in this
Users of our website are also given the
opportunity to subscribe to our newsletters, register on the website, or
contact us through a webform or a chat tool. Which data is transmitted to us in
the case of registration, subscribing, or submitting a form or a chat
conversation, in addition to the above Device information, is determined by the
respective input mask used for the registration. A confirmation email will be
sent to the e-mail address you registered for the first time, as a double
opt-in procedure. This confirmation email is used to prove whether the owner of
the e-mail address is authorized to receive the newsletter.
Our newsletters contain so-called tracking
pixels. Tracking pixels are a miniature graphic embedded in such emails, which
are sent in HTML format to enable log file recording and analysis. This allows
a statistical analysis of the success or failure of online marketing campaigns.
Based on the embedded tracking pixel, the Flight Club Ltd may see if and when
an email was opened, and which links in the email were called up. This
information is used to optimize the newsletter broadcasts, as well as to adapt
the content of future newsletters.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect
generally to fulfill any orders placed through the Site (including processing
your payment information, arranging for shipping, and providing you with
invoices and/or order confirmations). Additionally, we use this Order
Communicate with you; In cases where necessary,
to contact an appropriate reference to make sure the product or service you
ordered is appropriate for your experience level; Screen our orders for
potential risk or fraud; and when in line with the preferences you have shared
with us, provide you with information or advertising relating to our products
or services. We may also use Order Information for advertising and retargeting,
and sales and product reporting.
We use the Device Information that we collect to help
us screen for potential risk and fraud (in particular, your IP address), and
more generally to improve and optimize our Site (for example, by generating
analytics about how our customers browse and interact with the Site, and to
assess the success of our marketing and advertising campaigns, and for general
site development and bug fixing). We may also use Device Information for
advertising and retargeting, and sales and product reporting.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third
parties to help us use your Personal Information, as described above. For
example, we use www.aplus.net to power our site, we work with the United States
Parachute Association to process your skydiving licenses, with aircrew.eu for
support with skydive instructor training courses, with product manufacturers
such as but not limited to NZ Aerosports LtD., and with resellers such as but
not limited to www.Fallschirmdepot.de. We also work with service partners
in the Russian Federation such as but not limited to Aerograd Kolomna, Country
of Tourism LtD, the Sokol aviation plant and the Gagarin Cosmonaut
Training Center, we use shipping extensions and providers such as, but not
limited to, FedEx, UPS or DHL to calculate shipping rates, print shipping
labels, and to deliver orders, we use house internal data banks to hold your
contact and order information, we utilize the platforms of
www.tawk.to for our online chat terminal and we use Bank of New Zealand BNZ
payment gateways to process payments.
You may read more about the privacy statements of
the third parties stated above here:
We also use Google Analytics to help us
understand how our customers use the Site. You can read more about how
Google uses your Personal Information here:
Finally, we may also share your Personal
Information to comply with applicable laws and regulations, to respond to a
subpoena, search warrant or other lawful request for information we receive, or
to otherwise protect our rights.
As described above, we use your Personal
Information to provide you with targeted advertisements or marketing
communications we believe may be of interest to you. For this purpose, we use
integrations such as Google AdSense, Google AdWords and Google
Further information and the actual data
protection provisions of Google may be retrieved under:
For more information about how targeted
advertising works, you can visit the Network Advertising Initiative (“NAI”)
educational page at
You can opt out of targeted advertising by
visiting the following links:
Additionally, you can opt out of some of these
services by visiting the Digital Advertising Alliance’s opt-out portal at:
DO NOT TRACK
Please note that we do not alter our Site’s data
collection and use practices when we see a Do Not Track signal from your
Even though the GDPR changes only require us to
apply the right to access and right to erasure to European Union residents, we
would like to extend this to residents of all countries. You have the right to
access personal information we hold about you and to ask that your personal
information be corrected, updated, or deleted. If you would like to exercise
this right, please contact us through the contact information below.
Additionally, we note that we are processing your
information in order to fulfill contracts we might have with you (for example
if you make an order through the Site), or otherwise to pursue our legitimate
business interests listed above. Additionally, if you are a European Union
resident, please note that your information will be transferred outside of
Europe, including but not limited to, to New Zealand.
We clarify that the provision of personal data is
partly required by law, or can also result from contractual provisions. When
you place an order through the Site, we will maintain your Order Information
for our records unless and until you ask us to delete this information.
more information about our privacy practices, if you have questions, or if you
would like to make a complaint, please CONTACT US using the inquiry form or by mail using the details provided below:
Club Limited, 66 High Street, Leeston 7656, New Zealand.